Included services — logistics, support, invoicing.
A brand that signs with NELEA doesn't need to build European infrastructure. Everything between a product leaving Shenzhen harbor and a product delivered to a Hamburg store is managed in-house — physical logistics, compliance, multi-currency invoicing, native-language customer support.
Four hubs, one routing system.
The NELEA logistics network combines four physical sites and a unified information system. An order entering ElockStore.com is automatically routed to the hub closest to the end customer; a manufacturer reference sourced in Asia is consolidated at the Shenzhen hub before shipment to Europe. Stock availability, transport costs, contractual deadlines — automated arbitrage.
Les Bréviaires, Mareil-le-Guyon
Operational headquarters. Main stock for France, Benelux, Spain, Italy. Same-day dispatch before 4pm.
Maclocks PL Infrastructure
Shared hub with Maclocks partner. Bridgehead for Germany, Austria, Poland, Czech Republic, Hungary, Baltic states.
Maclocks US Infrastructure
North America hub for brands with US customers or wanting to reduce transatlantic delays. USD invoicing available.
Asia-Pacific platform
Direct sourcing from Asian manufacturers, quality control, container consolidation to France hub. Bilingual ZH/EN team for supplier liaison. Deployed 2026.
Four support languages, seven days a week.
Customer service and commercial support are handled by teams based in the target countries, in native language. French and English handled in-house with dedicated teams. German, Spanish, Italian and Polish via qualified, contractually bound local partners.
24-business-hour guarantee on any incoming commercial request, all countries, all served languages.
Complete warranty processing within 7 business days. Advance replacement for recurring accounts.
FR, EN, DE (via partner), ZH partially for liaison with Asian manufacturers.
FR, BE, LU, CH, DE, UK, IT, ES, PL. Extension possible by amendment.
Multi-currency, multi-entity.
European customer invoicing is handled locally, in customer currency (EUR, GBP, CHF, PLN as applicable), at pre-tax rate with local VAT correctly applied under European B2B rules. NELEA manages the full revenue cycle: invoicing, customer reminders, collection, litigation if needed.
You, as the brand, receive a consolidated purchase invoice from NELEA per period, paid under short terms (15 to 30 days per contract), regardless of the end customer's payment behavior. Credit risk is absorbed by NELEA.
- Currencies accepted: EUR (primary), GBP, CHF, USD, PLN (Poland hub)
- VAT: full intra-community and extra-community management, B2B reverse charge
- Accounting: interfaceable with Sage, Cegid, SAP, Oracle, QuickBooks via standard exports
- Reporting: personalized monthly dashboard with sales, stock, warranty KPIs per country and SKU
Understand CE and REACH compliance.
Before entering the European market, the product must meet applicable directives. The next page details compliance obligations and how NELEA supports a brand through this phase.